Lowe’s Iris is a disappointment.
I wasn’t going to get the Iris hub since we already have Smartthings but being in Lowes today I just couldn’t resist. After all, if it works, cool maybe the water value would be more consistent. And we are here to try things out.
The purchase was easy as always at Lowes. And even the Iris support was there today on a Sunday. I got right through. Very good so far. I asked if iris worked when the internet is down. It doesn’t. Like Smartthings, it is pretty much useless if you lose the internet connection. (When will these companies learn?)
I got past the failover failing and purchased the unit. It has a basic service level like the others where you can control the devices without paying a fee per month or providing a method to bill. Or so I thought.
I got the unit home and started the install. In the box was the hub, an Ethernet cable and a small power brick plus a couple of screws if you want to mount it. Very nice and complete.
Next I had to create an account and start the setup. This is where the experience went from 5 stars to 0. Yup since this is our site we can give zeros. Walking through the setup you provide the code of the unit. Iris then enables the unit. You proceed to provide the usual account info and even your home address. This later item got my attention but I let that nosey inquiry pass. But then Iris asked, no required, that I enter my credit card info just in case they wanted to bill me. We planned to use the basic service which is free. So why do I need to provide a credit card?
I ended up calling them, recall the Sunday excellent support. The really nice service rep explained that Lowes requires and you can’t use the product unless you provide them your credit card. At this point I realized that Lowes was just another service like my cable provider or cell provider. This product wasn’t a product but a service. I proceeded to ask the support person to remove my account which was promptly done.
So I am returning the hub and have registered my disappointment with Lowes.
So who knows, maybe the hub works really well. I suspect it does. I am just not willing to give out so much personal information for a free service.