Lowe’s Iris is a disappointment.

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11 Responses

  1. HP says:

    I don’t know why the Iris rep told you Iris doesn’t work when the internet is down.
    When you lose internet connection you get a text and email to let you know Iris servers lost connection to your hub, however all the functionality like turning on the lights if my motion detector detects movement, or set my hub to disarm when I supply the correct pin number on my deadbolt still works. The functionally you will lose is all the notification rules you had set like email/text/calls , remote controlling your home, or if you try to make any changes/configurations.

    Regarding the credit card and billing, I personally pay for the premium service plus the cellular backup and never paid more. I’ve also setup two other hubs on the free service and never needed to paid any overage nor heard anybody in the Iris community mention they were bill extra either. Maybe this might change in the future but currently users are charged for the services that are selected and have not been surprised by extra fees.

    Let me know if you have any questions and good luck on your home automation project.

  2. Scott Kahler says:

    First, thank you for your site! I’ve been using IRIS for about a 19 months and have been very pleased. I do wish they had better integration now that services like IFTTT are available. But, that all takes time and a very reasonable tech director. I am a little concerned about this article which seems to judge the entire IRIS platform (Lowe’s Iris is a disappointment.) when you never used any of the products. According to your article, you never finished the setup process or connected/used any of the devices. So, your negative assessment of IRIS really is based on the fact that they ask for a CC upon registration and not based on the quality, cost, or usability of the platform. I understand your feeling negative about the service out of principle. But, let’s give the developers of the product a fair shake. I’m assuming you purchased some of your other SmartHome products online. Did they get your CC number when you facilitated that transaction?

    • admin_amh says:

      Hi Scott, thanks so much for your comment. We are happy to hear that you have had a great experience with Iris over the last 19 months. You happened to find our very first blog on the subject, but we did give Iris more of a chance and we are still using it as one of the four active platforms we have running in our house. Check out these other two posts: Lowe’s Iris works ok but too slow and Which Smart Home platform for you? which talk in more detail about our experience with Iris. Iris has some great features we like – for instance, we love that it notifies us when the internet is down or the power is out, and we love the management console that lets us see all the devices. But our main issue is that everything goes to the cloud so a lot of actions are slower than other platforms. We don’t necessarily have a problem with the credit card in and of itself – we use credit cards to buy things online all the time obviously – just that when we bought the device in person at Lowe’s we didn’t understand that an account with a credit card was required just to use the Iris hub.
      We would love to hear more about your experience and how you are using Iris at your house, and what devices you are running.

  3. George says:

    Keep in mind that Wink at Home depot is the same price and does not have the complicated set up Iris does nor the limitations

  4. admin_amh says:

    Hi George, thanks for your comment. We also have the Wink installed, as well as the Relay, some smart sensors and the tapt switch. It is not as complex as Iris and doesn’t require a service fee. We have had a similar problem with the latency, not as dramatic as Iris, but still pretty slow. Using it with Amazon Echo has been wonderful though. I’d encourage you to check out all the platforms we have tested here:

  5. Dan Pancamo says:


    • admin_amh says:

      our review is for the older Iris – we are still waiting for our second generation one. When did you install yours?

  6. trl says:

    The first hub was great, the second version just doesn’t work.
    It has no where near the capability of the first and is lacking in all areas it does have. Not to mention going down all the time.
    I have remote areas that are dependent on heating and cooling so outdoor animals survive. No problem with first hub. Second gen hub may end up resulting in animal deaths if it keeps malfunctioning.

    • admin_amh says:

      we agree, the second hub is not nearly as powerful and some of our services have just stopped working. what a disappointment!

  1. November 30, 2014

    […] our major concern was that it required us to set up a user account with a credit card. In fact, AppMyHome was so flustered about this that we returned the first device we bought but then gave in to the promised features and bought it […]

  2. April 10, 2016

    […] from the beginning we were a bit put off that Lowe’s expected you to enter your credit card at registration, unlike […]

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